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FAQ's

How long will my pillow last?
Does an anatomical pillow help?
How long does is take to get used to sleeping on an contoured pillow?
What is the product warranty?
Is there a guarantee of pillow comfort, support and longevity?

How long will my pillow last?

This important issue has shades of contradictions, so please bear with us:

Most in the pillow production industry would say that the life of a pillow is usually determined by price. The more you pay, the greater the life of the product because it invariably equates to increased quality. That is precisely the benchmark we aim for with our pillows, but like any pillow, no matter the price, it will soften over time and you have to accept that fact.

There is an interesting analogy: You can buy a cheap pair of runners with a hard sole which will last forever but conversely may not be the best choice for your body's wear and tear and comfort needs. By the same token a pair of quality runners will be more expensive and have a softer more supportive rubber sole, but won't last as long ... but will be infinitely better for you.

Where pillows are concerned, the more you pay the more likely you are to love the pillow the first time you rest your head on it. The factors of longevity are complex, and relate to densities, construction of the pillow, and the materials used.

Therapeutic Pillow International's pillows, particularly the higher cost CompleteSleeprrr, Dual Zone, Satin Beauty, Naturelle latex, Family Pillow versions, and the Tranquillows in Standard Deluxe and Standard Super Soft, and Small Soft and Small Deluxe, are all high-end pillows that should reasonably stand the test of time. Sure with use they will soften to some degree, but the basic support for the neck and head will continue to be there despite there being degrees of density loss over time. It is your decision to evaluate that and decide to upgrade or not.

Please note: Product longevity will also be influenced by the weight of the user (download on the product), perspiration factors, and whether the user sleeps in exactly the same position on the product each night, or varies the position of the neck and head in order to 'spread' the load bearing points and thus extend the pillow's support characteristics and thus longevity.

Therapeutic Pillow International makes no claims in respect to the life of a product.
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Does an anatomical pillow help?

An anatomically shaped pillow supports the head and neck in a position where the spine is correctly aligned. This will reduce pressure on intervertebral discs and nerves. Family Pillow is one of our traditional foam pillows. We have many other pillows to choose from. Traditional foam pillows such as the CompleteSleeprrr, Combination pillows such as Dual Zone, the Naturelle Latex pillow and pillows made from Memory Foam - a visco-elastic material which shapes itself to the body and is pressure relieving, including our most popular pillows – CompleteSleeprrr Memory Original and CompleteSleeprrr Memory Plus
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How long does is take to get used to sleeping on an contoured pillow?

Your contoured pillow is designed to offer the most comfortable, anatomically correct sleep available. In most cases you will be very comfortable the very first night. In some cases, however, if you've got used to sleeping in an incorrect position then the correct position may feel a bit strange at first. This should correct itself within a week or two, allowing your body to rest properly.
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What is the product warranty?

The Therapeutic Pillow International (TPI) WARRANTY covers manufacturing defects only. That is defects that can be definitively attributed to the manufacturing process and not those occurring after the product has been opened by the consumer.

Also, once product has been used, Government health regulations prohibit return and/or refunds.
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Is there a guarantee of pillow comfort, support and longevity?

TPI does not provide GUARANTEES about product comfort, support, or longevity. Our company will discuss individual queries with consumers, and if there is seen to be a legitimate case we will work together to provide customer satisfaction. This may result in a recommendation and sale of a more appropriate type of pillow which may be offered at a lower-than-retail price plus freight. There are no definitive guarantees.
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